Return and Refund

Free Exchange / Return (Hong Kong)

Coverage and deadlines 

  1. Any exchange / return request should be claimed within 7 days after the item is delivered. We will not accept any late request.
  2. All items should be unused and complete packing should be kept, except necessary testing of products and unavoidable packing damaging. We reserve the rights of defining the policy.
  3. If exchange / return occurs due to product quality issue, we will responsible for collecting back the item.
  4. If customer is unable to cooperate with the exchange / return arrangement within 14 days after exchange / return is requested, causing failure of item return, we will regard such request as not valid anymore. Customer is not able to chargeback for the same case in the future.
  5. We reserve the rights of only providing returns to an order.
  6. We will not bear any responsibility of inconvenience caused (e.g. unable to use the product) by the process of exchange / return.

Exceptions 

  1. Items cannot be retuned if it is explicitly described as not returnable.
  2. For delivery orders, if customer requests returns due to non-product quality reasons (include but not limited to marks occurred in manufacturing process), shipping fee (both send and return) and handling fee will be deducted from the refund amount. Even shipping discount was applied on the order, the charge of shipping fee will be calculated with the original price. If customer returns the item by person, return fee can be waived. Handling fee cannot be waived for all shipping methods. The calculation is as below:
  3. Item price / Handling fee (shipping fee not yet included))
    • HKD499 or below / HKD80
    • HKD500 – 1499 / HKD100
    • HKD1500 – 2499 / HKD160
    • HKD2500 or above / HKD250
  4. In the case of self pick up, if customer cancels the order after the item arrives the pick up location (even not pick up yet), handling fee will be charged. Fee can be waived if the item is storing at the pick up location.
  5. The packing of item (Include but not limited to carton boxes and packing bags) maybe damaged during transportation, if there has no damage on the item itself, we will not regard this as product issue. If customer requests cancellation, handling fee and shipping fee will be charged.
  6. We only provide exchange for one time, if the item is still defective after exchange , we will only offer return and refund.
  7. We may accept exchange / returns without complete original packing in case-by-case basis, but re-packing fee will be charged.

Exchange / Return procedure and operation

  1. Return method of exchange / return: We will pick up the item within 4 working days after exchange / return is confirmed. We do not provide same day / urgent exchange / return. If customer chose self pick up when order placed and requests our logistics to pick up, shipping fee will be charged.
  2. The item’s assemble condition should be the same with the option chosen when the order placed. We will also deliver an item in the same assemble condition when exchange. If customer is unable to return the item with its original condition (For non-assemble item, should return in non-assembled condition with full packing; for assembled item, should return in assembled condition), extra shipping fee will be charged, or we preserve the rights of requesting customer to return the item by person.
  3. We only provide exchange for one time, if the item is still defective after exchange , we will only offer return and refund.
  4. Refund method depends on original order’s payment method. If customer paid in cash, we will refund in cheque instead.
  5. We will proceed refund within 7 working days after return item is received. If we found the item condition does not fulfil our exchange / return policy, we may deduct the refund amount or refuse the refund request.
$1 Days
$2 Hours
$3 Minutes
$4 Seconds
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